Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Simply contact Hakuna Pets, phone: 1300 467 068 or here within 12 months of purchase together with details of the failure and original purchase receipt.

We do not offer refunds for ‘change-of-mind’ purchases.