Shipping

Express Delivery

2-5 working days

Express Delivery cost = $21.95

Standard Delivery

5-7 working days

Order value $0 – $49 = $10 Flat Rate Shipping

Order value over $50 = FREE Shipping

Once your order has been shipped you will be sent a confirmation email along with a tracking number.
Currently we only ship within Australia. We apologise for any inconvenience.
Please note that due to the remoteness of some regional areas, standard and express shipping times may vary.
Hakuna Pets reserves the right to change or modify these terms at any time without notice to you.

Returns

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Simply contact Hakuna Pets, phone: 1300 467 068 or here within 12 months of purchase together with details of the failure and original purchase receipt.

We do not offer refunds for ‘change-of-mind’ purchases.

Instructions

Find the Right Size

1. Width

Measure the widest part of your pet, usually across the chest. Add a few centimetres.

Pets Measure

2. Height

Measure your pet from the bottom of the chest or belly to the top of the shoulders, whichever is the tallest part. Add a few centimetres.

Pets Measure height

3. Select Size

Based on your pet’s width and height use the chart below to select which door size fits your pet correctly.

Important: Remember to allow for your pet’s future growth. Weight rating is to be used as a guide only. Use your pet’s measurements to select the correct size door.

Range sizechart