Shipping

Contiguous US – 48 States Shipping

📦 STANDARD SHIPPING – Applies when you have ANY Pet Doors & Pet Access products in your cart

Orders under $34 – $8.50 economy rate – 5-8 business days
Orders over $34 – Free economy rate – 5-8 business days
Orders of any value – $24.95 expedited rate – 3-4 business days

📦 DISCOUNTED SHIPPING – Applies when you ONLY have Extensions & Parts products in your cart

Orders under $25 – $4.50 economy rate – 5-8 business days
Orders over $25 – Free economy rate – 5-8 business days
Orders of any value – $12.95 expedited rate – 3-4 business days

*These products still have Standard Shipping due to their sizes:
Mesh Patio Pet Door Clear Panel Set

✅ HOW WE SHIP + CUSTOMER SUPPORT

We ship via UPS, USPS & FedEx with tracking numbers to street addresses.
We can ship to PO Boxes, excluding Mesh Patio Pet Door Kit & Mesh Patio Pet Door Clear Panels.
We don't ship to APO, FPO, DPO for any items.
Orders are processed & dispatched at 10am Pacific Time (PT) Mon – Fri. Orders placed after 10am will be dispatched the next business day.
After dispatch, we are not responsible for, nor do we have any control over, possible delays made by the couriers.
If you have any issues (e.g. addresses are not accepted at checkout), please contact us via the Live Chat button at the bottom right of your screen or email us at support@hakunapets.com

Alaska & Hawaii Rates

📦 STANDARD SHIPPING – Applies when you have ANY Pet Doors & Pet Access products in your cart

Alaska – $39.95 – 7-10 business days
Hawaii – $64.95 – 7-10 business days

📦 DISCOUNTED SHIPPING – Applies when you ONLY have Extensions & Parts products in your cart

Alaska – $20.95 – 7-10 business days
Hawaii – $33.95 – 7-10 business days

🔔 We recommend contacting us before placing your order so we can accurately quote the shipping cost or utilizing a freight forwarding company within the contiguous 48 US states.

International Shipping

✅ Delivery may take up to 2 weeks. Please contact us for the best shipping quotes & solutions.

✅ Your orders may be subject to local customs or import duties which are charged once the parcel reaches its destination country. They must be paid by the recipient of the parcel.

✅ Please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, which we will not be held responsible for any loss of funds or accept returns in this case. We also can't mark International orders as a gift to bypass or reduce any customs fees.

Overlaid Hero Slide

Video Installation Guides

Installation into Wood Doors

Installation Resources

Cat Flap Installation Manual

Download Cut Out Template:

STD • LGE

Frequently Asked Questions

How do I operate the lock?